Travelgate Security Incident

Incident Report for Nezasa

Identified

Travelgate, a third-party provider some TripBuilder customers use to connect to their suppliers, has reported a security incident in its own systems. Supplier connection credentials stored in Travelgate may have been exposed. Travelgate reports that the incident was contained and that it has seen no misuse.

TripBuilder does not store your supplier passwords. If you use Travelgate, we recommend rotating your supplier credentials as a precaution. To avoid interruptions, update the credentials on your existing Travelgate access so the access code stays the same. If you need a new access code, contact us before you switch.

Full details and next steps: https://help.tripbuilder.app/en/articles/897780-travelgate-safety-notice

The Nezasa Operations Team

Posted Nov 12, 2026 - 18:59 UTC

This incident affects: TripBuilder.