Identified - Travelgate, a third-party provider some TripBuilder customers use to connect to their suppliers, has reported a security incident in its own systems. Supplier connection credentials stored in Travelgate may have been exposed. Travelgate reports that the incident was contained and that it has seen no misuse.
TripBuilder does not store your supplier passwords. If you use Travelgate, we recommend rotating your supplier credentials as a precaution. To avoid interruptions, update the credentials on your existing Travelgate access so the access code stays the same. If you need a new access code, contact us before you switch.
Full details and next steps: https://help.tripbuilder.app/en/articles/897780-travelgate-safety-notice
The Nezasa Operations Team
Nov 12, 2026 - 18:59 UTC
TripBuilder does not store your supplier passwords. If you use Travelgate, we recommend rotating your supplier credentials as a precaution. To avoid interruptions, update the credentials on your existing Travelgate access so the access code stays the same. If you need a new access code, contact us before you switch.
Full details and next steps: https://help.tripbuilder.app/en/articles/897780-travelgate-safety-notice
The Nezasa Operations Team
Nov 12, 2026 - 18:59 UTC
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