Welcome to TripBuilder's status page

All Systems Operational

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Below you will find up-to-date information about our system's current status and the latest incident reports.
Please contact us at support@nezasa.com in case you need further clarification.

Uptime over the past 90 days. View historical uptime.
TripBuilder Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Major Tourplan Upgrade – Scheduled Downtime (21–22 February 2026) Feb 21, 2026 16:00 - Feb 22, 2026 06:30 UTC

Dear Valued Travel Partner,

Please note that Tourplan will be offline for a major system upgrade:

Start: Saturday, 21 February 2026 at 18:00 (GMT+2)
End: Earliest Sunday, 22 February 2026 at 08:30 (GMT+2)

All platforms linked to Tourplan—including Extranet, B2B, VMP and others—will be unavailable during this window. Users will see downtime notifications when accessing these services.

For any urgent enquiries, please contact our MOD numbers.

Thank you for your understanding.
Posted on Feb 19, 2026 - 09:23 UTC
Feb 19, 2026
MTS - Planned Maintenance - Thursday 19th February 2026 from 06:30-07:30 h CET
Completed - The scheduled maintenance has been completed.
Feb 19, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 05:30 UTC
Scheduled - The supplier MTS (Component: Accommodations, Source: TravelgateX) has informed about a planned maintenance of their platform, TravelKiss which may generate a short degradation of a few minutes.

See note from MTS below:
"We have planned maintenance of our TravelKISS platform tomorrow Thursday 19th February 2026 from 06:30-07:30 h CET.

During this maintenance window our XML-API may experience a higher response time or a small degradation in the service, no outage is expected. This is a technical maintenance task, our XML interface will remain unchanged, no action is required from our partners.

We apologize for any inconvenience caused."
Feb 18, 11:52 UTC
Feb 18, 2026
Tripbuilder Service Disruption
Resolved - The issue has been resolved, and all our services are back up and running.

We apologize for any inconvenience this may have caused.

Sincerely,
The Nezasa Operations Team
Feb 18, 20:02 UTC
Identified - We are currently experiencing a service disruption.

TripBuilder users may be affected as follows by this issue:

Some itineraries may become inaccessible after adding transfers, returning a "Page not found" error and preventing access to the itinerary.
We are actively investigating the root cause and will send you an additional update shortly.

Sincerely,
The Nezasa Operations Team
Feb 18, 15:30 UTC
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
Tourvest - System Downtime Notice
Completed - The scheduled maintenance has been completed.
Feb 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 17:00 UTC
Scheduled - Dear Valued Customer,

Please note that various TDM systems may be intermittently unavailable on Thu, 12 Feb 2026 from 19h00 to 22h00 (GMT+2) due to planned maintenance tasks. We apologise for any inconvenience caused. Affected platforms: TDM B2B, API, Extranet and VMP API.
Feb 12, 10:59 UTC
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026
Supplier Alamo / Enterprise Mobility - February 7 to February 8
Completed - The scheduled maintenance has been completed.
Feb 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 05:00 UTC
Scheduled - There will be an extended outage in the production environment from Saturday, February 7, 2026, 11:00 PM to February 8, 2026, 3:00 AM (UTC-05:00) Central Daylight Time (US & Canada) due to system maintenance. We apologize for any inconvenience this might cause.
Dec 9, 15:36 UTC
Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

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