Monitoring - A fix has been implemented and we are currently monitoring the situation. If you are still affected by this issue, please reach out to our support team and we will assist you as soon as possible.
Sincerely, The Nezasa Operations Team
Feb 27, 2026 - 16:07 UTC
Identified - We are currently experiencing a service disruption. TripBuilder users may be affected as follows by this issue: Some itineraries are returning a error and are completely inaccessible We have identified the root cause and are actively working on a fix. If you are affected by this issue, please reach out to our support team and we will assist you as soon as possible.
Sincerely, The Nezasa Operations Team
Feb 26, 2026 - 13:57 UTC
Below you will find up-to-date information about our system's current status and the latest incident reports.
Please contact us at support@nezasa.com in case you need further clarification.
TripBuilder
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
The supplier MTS (Component: Accommodations, Source: TravelgateX) has informed about a planned maintenance of their platform, TravelKiss which may generate a short degradation of a few minutes.
See note from MTS below: "We would like to inform you that on Monday the 13th of April, between 07:00 and 18:00 CEST, our data center provider has scheduled a global routine maintenance.
We do not anticipate any impact on the functionality of our XML interface, and all services are expected to remain fully operational.
However, during this window, we may experience delays in notifications deliveries. Please rest assured that all notifications will be processed and delivered.
We apologize for any inconvenience caused." Posted on
Apr 10, 2026 - 08:14 UTC
Completed -
The scheduled maintenance has been completed.
Mar 31, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 05:00 UTC
Scheduled -
The supplier MTS (Component: Accommodations, Source: TravelgateX) has informed about a planned maintenance of their platform, TravelKiss which may generate a short degradation of a few minutes.
See note from MTS below: "We have planned upgrade of our B2B platform on Tuesday 31st March 2026 from 06:00-08:00 h CET.
During this maintenance window our XML-API will remain available and no downtime is expected, however you may experience a higher response time during this period. This is a technical maintenance task, our XML interface will remain unchanged, no action is required from our partners.
We apologize for any inconvenience caused."
Mar 30, 09:30 UTC