Tripbuilder Service Disruption - Degraded performance: accommodation search and itinerary creation

Incident Report for Nezasa

Resolved

The issue has been resolved, and all our services are back up and running.

We apologize for any inconvenience this may have caused.

Sincerely,
The Nezasa Operations Team

Posted Oct 13, 2026 - 16:08 UTC

Identified

We are currently experiencing a service disruption.

We are seeing degraded performance in TripBuilder’s accommodation search.
Some hotel results, hotel descriptions, and images may fail to load, and creating or updating itineraries may be slower than usual or return fewer accommodation options.

Our team is working on mitigation.

We will send you an additional update shortly.

Sincerely,
The Nezasa Operations Team

Posted Oct 13, 2026 - 15:06 UTC

This incident affected: TripBuilder.