Tripbuilder Service Disruption

Incident Report for Nezasa

Resolved

The issue has been resolved and all itineraries are once again visible in Customer Care.

We apologise for any inconvenience this may have caused.

Should you want any further details, feel free to contact us anytime.

Sincerely,
The Nezasa Operations Team

Posted Apr 03, 2024 - 17:07 UTC

Identified

We are currently experiencing a service disruption.

Our team is aware of an issue with the indexing of newly created itineraries in Customer Care. This affects the visibility and tracking of recently created itineraries.

Our investigations are ongoing, and we’ll provide further updates as soon as possible.

Sincerely,
The Nezasa Operations Team

Posted Apr 03, 2024 - 16:29 UTC

This incident affected: TripBuilder.