Degraded performance in TripBuilder

Incident Report for Nezasa

Resolved

This incident has been resolved. Search capacity was increased, the cluster was rebalanced, and TripBuilder performance has been normal for the past hour. We are sorry for the disruption.
Posted Nov 03, 2026 - 13:46 UTC

Monitoring

We have added search capacity and rebalanced the cluster. Performance is back to normal and we are monitoring. Next update within 60 minutes or on resolution.
Posted Nov 03, 2026 - 12:59 UTC

Update

We have added capacity and are rebalancing the search cluster. Itinerary creation and search remain slower than usual while this is completed. Next update within 60 minutes.
Posted Nov 03, 2026 - 12:11 UTC

Identified

We are experiencing degraded performance in TripBuilder. Itinerary creation and search are slower than usual. We have identified the cause and are adding capacity. Next update within 60 minutes.
Posted Nov 03, 2026 - 11:30 UTC
This incident affected: TripBuilder.
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