Update - We are continuing to monitor for any further issues.
Dec 06, 2025 - 22:02 UTC
Monitoring - Our team has identified and implemented a fix for an issue affecting hotel availability in our dynamic packaging service. We're currently monitoring the system to ensure stability. Package availability is being restored and should return to normal progressively.
We'll continue to monitor and provide an update once full service is confirmed.
Sincerely, Nezasa Operations Team
Dec 06, 2025 - 22:01 UTC
Below you will find up-to-date information about our system's current status and the latest incident reports.
Please contact us at support@nezasa.com in case you need further clarification.
TripBuilder
Degraded Performance
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The root cause of the reported issue has been identified and resolved. Aerticket experienced a brief service interruption during their morning deployment, which resulted in search timeouts on TripBuilder.
Current Status: Aerticket has confirmed that all services have been successfully restored and are operating normally.
Impact: Users may have experienced search timeouts or delays when accessing TripBuilder services during the affected period.
We apologize for any inconvenience this disruption may have caused and appreciate your patience while we worked with our supplier to resolve the issue.
The Nezasa Operations Team
Nov 26, 14:20 UTC
Investigating -
We are currently experiencing degraded performance with the Aerticket API Hub. What we're observing is that TripBuilder flight searches utilizing this supplier are timing out.
Nov 26, 09:10 UTC