Identified - We are currently experiencing an issue where customers using Musement through Marketplace are not receiving activity offers. Our team is actively working to resolve this.
We will send you an additional update shortly.
Sincerely, The Nezasa Operations Team
Apr 03, 2025 - 15:48 UTC
Below you will find up-to-date information about our system's current status and the latest incident reports.
Please contact us at support@nezasa.com in case you need further clarification.
TripBuilder
Degraded Performance
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Apr 4, 2025
No incidents reported today.
Apr 3, 2025
Unresolved incident: Tripbuilder Service Disruption.
Resolved -
We have reviewed the issue with our accommodation supplier, MTSGlobe, and will re-enable the supplier in a limited number of instances. This will allow us to analyze whether the situation has improved and ensure performance stability.
As the performance is no longer compromised, we consider the issue as resolved.
We apologize for any inconvenience this may cause and appreciate your patience.
Sincerely, The Nezasa Operations Team
Mar 31, 09:49 UTC
Identified -
We are currently experiencing performance degradation due to an issue with our accommodation supplier, MTSGlobe, via TravelGateX. As a result, users may encounter longer loading times for hotel offers in Planner.
We have informed the supplier and requested them to conduct the necessary analysis. In the meantime, we will temporarily disable the supplier MTSGlobe from production to minimize disruption.
We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as more information becomes available.
Sincerely, The Nezasa Operations Team
Mar 27, 13:49 UTC
Completed -
The scheduled maintenance has been completed.
Mar 25, 08:00 UTC
Scheduled -
The supplier MTS, who is actually connected via TravelGateX has communicated the following planned maintenance:
"We have planned maintenance of our TravelKISS platform tomorrow Tuesday 25th March 2025 from 07:00-08:00 h CET.
Our XML API may have a short degradation of a few minutes during the maintenance window above. This is a technical maintenance task, our XML interface will remain unchanged, no action is required from our partners."
We apologize for any inconvenience caused.
Mar 24, 10:48 UTC